As our vouchers are valid for such a long time, there are occasionally things that happen over the course of their validity which are beyond our control that will mean a voucher can no longer be used at a specific location.
We would recommend selecting another location from the list on our website. If none of these are suitable you are still welcome to exchange your voucher to a similar (or different) experience on our website.
Just log in to www.buyagift.com/myvoucher using your voucher reference details and click ‘exchange now’. You will then be able to browse our website to pick your new experience.