If you haven’t received your voucher please check to see if you are still within the delivery time frame.
If no-one is in when the order is delivered and it doesn’t fit through your letterbox, a calling card will be posted through the door and this will include details of your closest local sorting office and how you can arrange collection of your gift.
If your order is outside the expected delivery time please check with your local sorting office first in case a card wasn’t left. If they do not have your order please contact us HERE.
Delivery information:
- Standard delivery orders should arrive within 3-5 working days.
- Next day delivery orders will only be delivered 'next day' if we receive your order prior to 4pm Monday to Friday. Your gift will be delivered between 8am and 8pm the next day (excluding Sundays and Bank Holidays). Orders placed after 4pm on Friday and up until 4pm Monday will be delivered between 8am and 8pm the following Tuesday.
*Please note that if you've ordered multiple Smartboxes, these will each be posted separately so may arrive to you on different days.