Need to extend your voucher due to Covid?
If you need to extend your voucher due to COVID-19 please click HERE where you will be able to extend your voucher for free without needing to contact us. Your voucher may be non-extendable if it was purchased as one of our fantastic special offers or if we no longer offer the same experience. If your voucher cannot be extended you will be advised to contact us directly to discuss your options.
Still need to contact us?
As the country emerges from Covid restrictions, demand is high for our experiences, and many of our partners are seeing limited availability due to the increased numbers while also ensuring everyone is kept safe with various Covid-secure measures. We understand that there may be difficulties booking experiences at present but rest assured we will ensure that ALL vouchers can be honoured in time. We thank you for your patience and understanding for any long wait times currently to get through to us or our partners in the current circumstances:
You can get in touch with us via the below methods:
CALL US - You can call us on 0208 275 5220. Our phone line is open from 9am to 5pm Monday - Friday. Please kindly note - our lines are exceptionally busy at the moment and waiting times can be in excess of 10 minutes. During this busy time, we recommend making use of our callback function. Follow the prompts while on hold and you can put the phone down, and we'll call you back automatically when you get to the front of the queue