I want to purchase a Voucher
- What payment methods do you accept?
- Can I still place my order without a UK Postcode?
- Is the voucher going to be in my name?
- How long are vouchers valid for?
- How do I use my discount code?
- How do I use Bonus Bonds on your website?
I want to book my experience
- I need to contact the partner?
- I have a booking and have tested positive for Covid -19, what do I do?
- I have not received my theatre tickets
- Do I need to choose a date or location before I buy my voucher?
- Can I take the experience at a location not included on my voucher?
- Do I need to pre-book a date?
I need to extend my voucher
I want to choose something else
- I don't want to do the experience - can I choose something else?
- How do I use my voucher for something else?
- Why am I being asked to add more money when I redeem my voucher for an experience of my own choice?
- Can I enter a discount code when I redeem my voucher for an experience of my choice?
- What if I want to combine more than one voucher
- How do I use my credit voucher?
I have not received my order/booking confirmation
- I haven't received my evoucher
- I've lost my voucher - what can I do?
- I’ve only received 1 Smartbox/Experience box but I ordered more!
- What are your delivery options?
- I entered the wrong email address on my theatre booking
- My order hasn't arrived - what should I do?
I need to cancel my experience
My experience is no longer available
I want a refund
I have a question about something else
- How can I contact Customer Service?
- My voucher number isn’t recognised
- Coronavirus / Covid 19 Update
- I haven't received my cashback
- My order has gone through twice - what should I do?
- Can I get a VAT receipt?