If something didn't go quite as planned, chat with the gift experience partner directly on the day to try and resolve the issue.
If you're still not satisfied after speaking with the partner, please get in touch with us. Share your voucher reference number, date of the experience, and details of your concerns. We'll personally reach out to the provider on your behalf and work towards a solution.
To submit your complaint please fill out the form found here. If you incurred extra costs due to the experience not meeting your expectations, please keep any proof of payment.
Remember, we're always here to listen and help make your experience with us a positive one. Feel free to reach out if you have any questions or need further assistance!