If you wish to request a refund, ensure that no booking has been made. Once booked, the voucher cannot be refunded.
Please check that your upgrade payment was made within the last 30 days. Refunds can only be processed within this period.
If eligible, the upgrade payment will be refunded, and your voucher will revert to its original value. Refunds are not possible after 30 days. Contact our team to request the refund.