My order
Find information on how to manage your orders, including refunds or chasing a delivery.
- How to Request a Refund for a Voucher Purchased in the Last 30 Days
- If You Want a Refund but Purchased it More Than 30 Days Ago
- Where is my credit voucher?
- I haven't received my evoucher
- My voucher was purchased from a shop and I would like a refund.
- Will I be able to get a refund?
- I want a refund, but I bought my voucher more than 30 days ago
- I want a refund and I bought my voucher in the last 30 days.
- What to Do If You've Lost Your Voucher?
- I’ve only received 1 Experience box but I ordered more!
- What to Do If You Have Not Received Your Theatre Tickets
- What to Do If You Entered the Wrong Email Address on Your Theatre Booking
- I've not received my voucher
- Delivery times - when will I receive my order?
- I ordered an e-voucher - can I now have it posted?
- Can I change my delivery method?
- How to Change the Delivery Address for Your Order