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My order

Find information on how to manage your orders, including refunds or chasing a delivery.

  • Are Group Discounts Available?
  • Adding a Personal Message to Your Voucher
  • What to Do If Klarna Isn’t Working for You
  • How to Request a Refund for a Voucher Purchased in the Last 30 Days
  • What To Do If You Have Not Received Your Order Confirmation
  • What to Do If Your Voucher Is Booked and You Want a Refund
  • How to Get a Refund for a Voucher Purchased on Amazon
  • Where to Find Your Credit Voucher
  • What to Do If You Can’t Find Your E-Voucher
  • Can I Get a Refund for a Voucher Purchased from a Shop?
  • Can I Get a Refund for My Voucher?
  • What to Do If You've Lost Your Voucher?
  • Why Have I Only Received One Experience Box When I Ordered More?
  • What to Do If You Have Not Received Your Theatre Tickets
  • What to Do If You Entered the Wrong Email Address on Your Theatre Booking
  • What to Do If You Haven’t Received Your Voucher
  • Delivery Times: When Will I Receive My Order?
  • Can I Have My E-Voucher Posted?
  • Can I change my delivery method?
  • How to Change the Delivery Address for Your Order