My Experience
Find information on booking your experience and leaving feedback.
- Can I Cancel My Hotel Reservation?
- Can I cancel my Cineworld experience?
- Can I Cancel My Vue Cinema Experience?
- How Do I Book My Vue Experience?
- How to Book Your Cineworld Experience
- How to Contact the Experience Partner
- Why Is There an Upgrade/Surcharge Fee to Book a Hotel?
- How to Choose a Different Experience
- What to Do If Your Preferred Location is No Longer Offered
- What to Do If Your Experience Is Cancelled
- What to Do If You're Struggling to Book Your Hotel Voucher
- Do I need to choose a date or location before I buy my voucher?
- Can I Take the Experience at a Location Not Listed on My Voucher?
- Do I Need to Pre-Book a Date?
- Can I Bring Spectators to My Experience?
- How to Make a Booking Using Your Generated Booking Code
- Adding More People to My Experience
- What to Do If the Partner Hasn't Confirmed Your Booking
- What to Do If You Haven’t Heard Back from the Experience Partner
- What to Do If You Can’t Find a Suitable Location
- Why Do I Have to Book My Experience?
- How to Book Your Experience
- Can I Cancel Or Change The Date Of My Experience?
- How to Check Availability Once You've Received Your Voucher
- What to Do If Your Experience Box Isn't Activated
- What to Do If You Haven't Received Your Booking Details
- Unable to Log In to the Activation Site
- How to activate my voucher without a UK postcode