We understand that plans can sometimes change, and you may need to cancel or reschedule your experience. Whether this is possible depends on the terms set by the experience partner.
Not all experiences can be cancelled or amended. Some partners offer flexibility, allowing cancellations or rescheduling, while others may have stricter policies. If changes are permitted, they may need to be made within a specific timeframe, and in some cases, a fee may apply.
If your booking was made directly with the partner, they will handle any cancellations or amendments. They will do their best to accommodate your request based on their availability and terms. If you no longer have their contact details, you can retrieve them by logging into your voucher here using your voucher reference.
For bookings made through our online system, our customer service team can assist by reaching out to the partner on your behalf to request a cancellation or amendment. However, any changes will still be subject to the partner’s policies, and additional costs may apply.
If you have any questions or need further assistance, our team is always happy to help.