Check Purchase Details. If you purchased your Experience Box from a retail store, it should have been activated at the till point. If this hasn't been done, it means that you cannot yet use your voucher.
Contact Us with Proof of Purchase. Fortunately, we can activate the Experience Box on our system, but we'll need proof of purchase to do so to avoid fraudulent use. Please get in touch with us and include the voucher reference and any proof of purchase you have.
If you are the recipient, we recommend advising the purchaser to contact us directly with the relevant information to get your Experience Box activated. If your Experience Box wasn't purchased in a store, please provide the voucher reference and details of when and where it was purchased upon contacting our team.
Feel free to reach out to us if you have any questions or need further assistance! We're here to help you get your Experience Box activated and ready to use.