If you purchased your Experience Box from a retail store, it should have been activated at the till during the transaction. If this activation was not completed, your voucher will not be valid for use. In such cases, we recommend returning to the store or retailer where the purchase was made. The store should be able to activate the Experience Box in person. Please ensure you bring the original proof of purchase, such as a receipt or order confirmation, as this will be required to complete the activation.
If you have already visited the store and the issue remains unresolved, you may contact our customer service team for further assistance. In some cases, we are able to activate the Experience Box on our system, but we will require proof of purchase to verify the transaction and prevent fraudulent use. When contacting us, please provide your voucher reference along with any supporting documentation showing proof of purchase so we can assess and process your request.
If you are the recipient of the Experience Box and not the original purchaser, we recommend asking the purchaser to contact us directly. They will need to provide the voucher reference, along with details of when and where the Experience Box was purchased, as well as any available proof of purchase. This information will help us investigate and activate the voucher appropriately.