My Experience
Find information on booking your experience and leaving feedback.
- I want to amend my hotel stay
- Can I upgrade my stay?
- Can I add extra nights onto my stay?
- What are my hotel reservation terms and conditions?
- The hotel can’t find my booking?
- Can I cancel my hotel reservation?
- Can I cancel my Cineworld experience?
- Can I cancel my Vue cinema experience?
- How do I book my Vue experience?
- How do I book my Cineworld experience?
- I need to contact the partner
- Why do I need to pay an upgrade to book a hotel?
- I don't want to do the experience - can I choose something else?
- My preferred location is no longer offered!
- What happens if my experience is cancelled?
- I'm struggling to book my hotel voucher
- Do I need to choose a date or location before I buy my voucher?
- Can I take the experience at a location not included on my voucher?
- Do I need to pre-book a date?
- Can I take spectators to my experience?
- How do I make a booking using my generated booking code.
- Can I add more people to my experience?
- The partner hasn’t confirmed my booking!
- I haven’t heard back from the partner!
- I can’t find a suitable location
- Why do I have to book?
- How do I book my experience?
- Can I cancel or change the date of my experience?
- How do I check availability once I’ve received my voucher?
- My voucher isn’t activating