We understand that cancellations can be frustrating, especially when you're looking forward to an adventure. Here’s what you need to know about cancellations and amendments for your experience.
Many adventure experiences, including flying and outdoor activities, are highly dependent on weather conditions and thorough safety checks. While cancellations may occur due to these factors, rest assured that they are always made with your safety in mind.
In the event of a cancellation, you will have the option to rebook your experience for another suitable date. For some experiences, once a booking is confirmed, it is non-amendable. If you need to request a cancellation or change:
It’s best to speak directly with the experience provider, as they manage the bookings. If needed, we're happy to contact the experience partner on your behalf to explore any available options.
If you have any concerns or need guidance, don’t hesitate to reach out to our customer service team. We're committed to ensuring a smooth process and helping you make the most of your experience.