We understand that plans can change, and you may need to cancel or amend your experience. To ensure a smooth process, please review the terms and conditions at the time of booking, as these will outline the specific cancellation policy for your chosen experience.
Once a voucher has been redeemed and your booking is secured, cancellations must follow the guidelines set by the venue or experience provider. Each partner has its own policy, and any changes or refunds will be subject to their terms.
If your booking was made using the online booking portal and you need to make changes, please get in touch with our customer service team. We’ll do our best to assist with any amendments in line with the venue’s policy. While we cannot guarantee changes, we will work with the provider to explore any available options.
If you made the booking directly with the partner, you will need to contact them first to check whether they can accommodate any changes or cancellations. As each venue or provider operates under its own policies, they will be best placed to advise you on your options.