We understand it can be concerning to see that your voucher is marked as redeemed when you haven't enjoyed your experience yet. Rest assured, this doesn't mean your experience is unavailable to you.
Our system indicates that you’ve accessed the supplier’s redemption site previously. This process marks the voucher as redeemed, which is why you are no longer able to log back into our system.
To check availability and book your experience, simply visit the supplier’s website directly:
Adventure001: https://www.adventure001.com/redemptions/bag from there, you can select your preferred date and finalize your booking.
If you have any further concerns or need assistance, please don't hesitate to contact our customer service team. We're here to help!