We understand that plans can change, and you may need to amend or cancel your experience. To ensure a smooth process, please review the terms and conditions at the time of booking, as these will outline the specific cancellation policy for your chosen experience.
Once a voucher has been redeemed and your booking is secured, amendments or cancellations must follow the guidelines of the spa or hotel. Here’s how to proceed based on your booking method:
Bookings Made Through Our Website
If your booking was made using the online booking portal, and you need to make changes, please get in touch with our customer service team. We'll do our best to assist with any amendments in line with the spa’s or hotel’s policy.
Bookings Made by Phone or Email
If you arranged your booking directly with the spa via phone or email, please contact the spa directly to discuss any changes or cancellations.
Every spa and hotel has its own cancellation policy, which applies to voucher bookings made with them. We recommend contacting the spa or hotel promptly if changes are needed to avoid potential fees or missed opportunities.
If you have any questions or need further assistance, our customer service team is here to help.