If you're experiencing difficulties when trying to make a booking using your voucher, we're here to help. Booking issues can occur for a variety of reasons, including unavailable dates, technical errors, or problems validating voucher details.
Common booking issues
You may be experiencing one of the following:
- Error messages when attempting to make a booking.
- No available dates showing for your chosen experience.
- Your voucher is not being recognised by the booking system.
- The booking page is not loading correctly.
- The booking process cannot be completed.
- You need assistance from a member of our team to complete your booking.
Before you contact us
We recommend trying the following steps:
- Double-check that you have entered your voucher details correctly.
- Ensure your voucher is valid and has not expired.
- Try using a different browser or device.
- Clear your browser's cache and cookies.
- Check your internet connection and try again.
- If no dates are available, check back regularly as availability is managed by the experience provider and can change frequently.
If dates are unavailable
Experience providers control their own availability and booking schedules. If you cannot find a suitable date:
- Check alternative dates or times where possible.
- Continue monitoring availability, as new dates may be released.
- Contact the experience provider directly if their contact details are available on your booking information.
If you've tried the steps above and are still unable to make a booking, our Customer Experience team will be happy to investigate.
When contacting us, please provide:
- Your voucher number.
- The name of the experience you're trying to book.
- Details of any error messages you have received.
- Screenshots, where possible.
- The dates you are attempting to book.
Providing this information will help us resolve the issue more quickly.
If you require assistance with a booking issue, please contact our Customer Experience team and one of our advisors will be happy to help. We're committed to helping you enjoy your experience and will work with you and the experience provider to resolve any booking difficulties as quickly as possible.