Placing an order
- Can I send an e-voucher directly to a recipient?
- How does Klarna Pay in 3 work?
- How does Klarna Pay in 30 days work?
- What payment methods do you accept?
- Can I still place my order without a UK Postcode?
- Is the voucher going to be in my name?
My order
- Where is my credit voucher?
- I haven't received my evoucher
- My voucher was purchased from a shop and I would like a refund.
- Will I be able to get a refund?
- I want a refund, but I bought my voucher more than 30 days ago
- I want a refund and I bought my voucher in the last 30 days.
My Voucher
- My Experience box isn't activated
- How to manage your voucher expiry
- How to extend your voucher
- Can I extend an expired voucher?
- Is there is a fee to extend?
- How do I use my voucher for something else?
My Experience
- I want to amend my hotel stay
- Can I upgrade my stay?
- Can I add extra nights onto my stay?
- What are my hotel reservation terms and conditions?
- The hotel can’t find my booking?
- Can I cancel my hotel reservation?
Something else
- What is Complete Savings?
- How can I contact Customer Service?
- My voucher number isn’t recognised
- I haven't received my cashback
- I've been charged twice - what should I do?
- Can I get a VAT receipt?